Terms of service
Terms and Conditions
Effective Date: 16 July 2026
These Terms and Conditions govern the sale of products by Allstar Imports. By placing an order with us, you agree to be bound by these Terms and Conditions.
1. Products
We endeavour to ensure that all product descriptions, pricing, images and other information displayed are accurate. However, errors may occasionally occur, and we reserve the right to correct any inaccuracies without prior notice.
All products are subject to availability. If a product becomes unavailable after an order has been placed, we will notify the customer and provide the option of a refund or an alternative product where applicable.
2. Pricing
All prices are displayed in South African Rand (ZAR).
Prices include VAT where applicable.
Any applicable delivery charges will be clearly communicated to the customer before an order is completed.
We reserve the right to amend prices without prior notice.
3. Payments
Payment is required in full before any order is processed or dispatched.
Orders will only be shipped once payment has been successfully received and confirmed.
Refund Policy
Customer satisfaction is important to us.
Refunds or replacements may be offered in the following circumstances:
The incorrect product was supplied.
The product arrived damaged.
The product is defective due to a manufacturing fault.
Customers must notify us within 7 days of receiving their order.
Returned products must be unused, in their original packaging, and accompanied by proof of purchase.
For hygiene reasons, personal care and intimate products that have been opened, used, or had their seals broken cannot be returned unless the item is faulty or supplied incorrectly.
Once the returned item has been inspected and approved, refunds will be processed to the original payment method within 5–10 business days.
Cancellation Policy
Customers may cancel an order before it has been dispatched.
Once an order has been shipped, it cannot be cancelled and must instead follow the Refund Policy where applicable.
If payment has already been processed at the time of cancellation, any non-refundable payment processing fees may be deducted where permitted by law.
Delivery Policy
Orders are normally processed within 1–3 business days after payment has been confirmed.
Estimated delivery within South Africa is generally 2–7 business days, depending on the delivery location and courier service.
Tracking information will be provided where available once the order has been dispatched.
While every reasonable effort is made to meet estimated delivery times, delays caused by courier services, weather conditions, public holidays or other circumstances beyond our control may occur.
Ownership and risk in the goods pass to the customer upon successful delivery.
Privacy
Customer information is collected solely for the purpose of processing orders, providing customer support and complying with applicable legal and regulatory requirements.
We do not sell or share customer information with third parties except where necessary to fulfil orders or where required by law.
Contact Information
For any enquiries relating to these Terms and Conditions, please contact:
Business Name: Allstar Imports
Email: lovemi.shopmi@gmail.com
Telephone: +27 73 828 2822