Refund policy

Effective Date: 16 July 2026

Customer satisfaction is important to us.

Refunds or replacements may be offered in the following circumstances:

The incorrect product was supplied.

The product arrived damaged.

The product is defective due to a manufacturing fault.

Customers must notify us within 7 days of receiving their order.

Returned products must be unused, in their original packaging, and accompanied by proof of purchase.

For hygiene reasons, personal care and intimate products that have been opened, used, or had their seals broken cannot be returned unless the item is faulty or supplied incorrectly.

Once the returned item has been inspected and approved, refunds will be processed to the original payment method within 5–10 business days.

Cancellation Policy

Customers may cancel an order before it has been dispatched.

Once an order has been shipped, it cannot be cancelled and must instead follow the Refund Policy where applicable.

If payment has already been processed at the time of cancellation, any non-refundable payment processing fees may be deducted where permitted by law.

Delivery Policy

Orders are normally processed within 1–3 business days after payment has been confirmed.

Estimated delivery within South Africa is generally 2–7 business days, depending on the delivery location and courier service.

Tracking information will be provided where available once the order has been dispatched.

While every reasonable effort is made to meet estimated delivery times, delays caused by courier services, weather conditions, public holidays or other circumstances beyond our control may occur.

Ownership and risk in the goods pass to the customer upon successful delivery.